Knowledgebase

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(5)Administration User authentication against Kerio Connect fails MailStore Client / Outlook Add-In cannot connect to MailStore Server. Error message: The SSL/TLS certificate verification failed. The server name was enforced by group policies, but the certificate validation failed. At least one archiving or export profile uses unencrypted connections or has the option "Accept all certificates" enabled. / Insecure: This ... profile is using unencrypted connections or the option "Accept all certificates" is enabled Error message: The server does not support the control. The control is critical. How to use the API when working with profiles	(2)Search The search for a specific email domain does not return any results The search does not seem to search the contents of attachments
(1)MailStore SPE MailStore SPE: How to detect failed license-reporting?	(2)Scheduled Tasks How to schedule and send a MailStore Server status report by e-mail? What means "Auditing 15 Events of 29" in the report?
(1)MailStore Web Access Login fails in Outlook Add-In or in Web Access	(3)MailStore Server Debugging NAS connection issues A MailStore database residing on a network share cannot be opened Error message: "A Specified Logon Session Does Not Exist. It may already have been terminated." or the SSL/X509 certificate cannot be selected
(12)MailStore Outlook Add-in The Outlook Add-in is not visible Error Message: "A problem was detected with an add-in and it has been disabled." Login fails in Outlook Add-In or in Web Access MailStore Client / Outlook Add-In cannot connect to MailStore Server. Error message: The SSL/TLS certificate verification failed. The server name was enforced by group policies, but the certificate validation failed. It is not possible to save or open attachments in the MailStore Outlook Add-In Error message: "The operation has been canceled due to restrictions in effect on this computer" Outlook shows an ActiveX warning when loading the Add-In Error message in Outlook: Cannot copy the items. The folders you are trying to change do not support this operation. Sorry, Exchange ActiveSync doesn't support what you are trying to do. The Outlook Add-In throws the error CONTROL_NOT_FOUND The MailStore Outlook Add-in shows the wrong archive An email attachment that has been opened in the MailStore Outlook Add-in before is shown as write-protected on subsequent attempts to open it Outlook is not responding	(1)MailStore Client Error message: "Authentication failed because the remote party has closed the transport stream"
(1)Sign in Microsoft 365: Error Message AADSTS50105 during Sign in via Microsoft 365 modern Authentication (OAuth)	(3)Export E-mails exported into the filesystem do not have a descriptive name Outlook Exception "MAPI_E_NO_ACCESS @ IMAPIProp.SaveChanges" MailStore Server is converting some special characters inside foldernames to an underscore during an export
Backup and Restore	(19)Archiving When using Exchange standard journaling, certain emails are missing from the archive Thunderbird Archiving Microsoft 365: Error messages during achiving EWS Error Code: ErrorMessageSizeExceeded EWS Error Code: ErrorNonExistentMailbox Error message: EWS 500 / HTTP 500 Archiving not possible: not all archive stores are available or no archive store is set to "Archive Here". When archiving an Outlook profile not all mails of the mailbox are being archived. Exclude Exchange 2013 Managed Availability health monitoring probe emails from archiving IMAP: Unable to parse server response E-mails to MDaemon mailing lists are not archived into every users' archive Flagged emails are not deleted EWS Error Code: ErrorItemNotFound Suppress Exchange Disposition Notifications Gmail: self-destructing and confidential emails EWS Error Code: ErrorVirusDetected Error message: "The profile name is not valid" after selecting Outlook profile to archive Known symptoms when archiving Yahoo mailboxes EWS Error Code: ErrorMimeContentConversionFailed

MailStore Products and the CVE-2021-44228 Log4j Exploit

ARE MAILSTORE PRODUCTS AFFECTED BY THE CRITICAL LOG4SHELL VULNERABILITY? The widely used Java library log4j is currently in the news because a critical vulnerability (Log4Shell) has been identified [https://www.theverge.com/2021/12/10/22828303/log4j-lib...

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