Knowledgebase : EN > MailStore Outlook Add-in
PROBLEM: Although the installation of MailStore's Outlook Add-in was
successful, it is not displayed in Outlook.
SOLUTION: This can happen due to various reasons:
* The MailStore Outlook add-in might have been disabled by Outlook,
e.g. due to loading...
Problem:
After starting Microsoft Outlook 2013 or newer the error message "A
problem was detected with an add-in and it has been disabled." appears
and the MailStore Outlook Add-in is disabled. As a result the add-in
is listed in the "Disabled Add-ins" ...
ISSUE: Authentication in the MailStore Outlook add-in or Web Access
fails.
BACKGROUND: When authenticating to MailStore, various components play
a role, e.g. the connection to the directory service, the domain
membership, client settings, and more. Sinc...
Problem:
MailStore Client / Outlook Add-In cannot connect to MailStore Server.
Error message: The SSL/TLS certificate verification failed. The server
name was enforced by group policies, but the certificate validation
failed.
Root Cause:
If an administ...
Symptom:
It is not possible to save or open attachments in the MailStore
Outlook Add-In.
An error message occurs: 'The file can not be downloaded.'
Suggested Solution:
Use the 'Control Panel' and navigate to > 'Internet Options' >
Advanced> Settings> Se...
PROBLEM: While trying to access the archive, the error message "The
operation has been canceled due to restrictions in effect on this
computer" appears. The error report may also contain the following
message: "MailStore is unable to open a web page in Mi...
PROBLEM: Outlook shows an ActiveX warning when loading the Add-In.
SOLUTION: Add the fully qualified domain name (FQDN) of the MailStore
Servers computer to the _LOCAL INTRANET_ sites in the _Internet
Options_ of the Internet Explorer. Occasionally it i...
PROBLEM:
When restoring a message in Outlook by using the Outlook Add-in, the
error message _"Cannot copy the items. The folders you are trying to
change do not support this operation. Sorry, Exchange ActiveSync
doesn't support what you are trying to do...
PROBLEM: The MailStore Outlook Add-In throws the error
CONTROL_NOT_FOUND.
1: This problem may occur, when you are still using a MailStore
Server version < 8 and Outlook 2013.
SOLUTION: Upgrade to MailStore Server 8 or later.
2: This problem also may...
PROBLEM: The MailStore Outlook Add-in shows the wrong archive if
Windows authentication is used.
WORKAROUND: This problem can occur if the following conditions are
met:
* MailStore Server is installed directly on an Exchange or Small
Business Server....
PROBLEM: If you have opened and closed an email attachment in the
email preview of the MailStore Outlook Add-in once, attempting to open
the same attachment again may result in the attachment being shown as
_write-protected_ in its client application (e.g...
PROBLEM: Opening the MailStore archive by using the MailStore Outlook
Add-in, leads into an unresponsive Outlook.
SOLUTION: Usually one of the following reasons are responsible for
this problem:
* If the MailStore Server is unreachable it may take u...