Knowledgebase : EN > MailStore Outlook Add-in
   

ISSUE: Authentication in the MailStore Outlook add-in or Web Access fails. BACKGROUND: When authenticating to MailStore, various components play a role, e.g. the connection to the directory service, the domain membership, client settings, and more. Sinc...
PROBLEM: When restoring a message in Outlook by using the Outlook Add-in, the error message _"Cannot copy the items. The folders you are trying to change do not support this operation. Sorry, Exchange ActiveSync doesn't support what you are trying to do...
PROBLEM: Outlook shows an ActiveX warning when loading the Add-In. SOLUTION: Add the fully qualified domain name (FQDN) of the MailStore Servers computer to the _LOCAL INTRANET_ sites in the _Internet Options_ of the Internet Explorer. Occasionally it i...
PROBLEM: The MailStore Outlook Add-In throws the error CONTROL_NOT_FOUND. 1: This problem may occur, when you are still using a MailStore Server version < 8 and Outlook 2013. SOLUTION: Upgrade to MailStore Server 8 or later. 2: This problem also may...
PROBLEM: The MailStore Outlook Add-in shows the wrong archive if Windows authentication is used. WORKAROUND: This problem can occur if the following conditions are met: * MailStore Server is installed directly on an Exchange or Small Business Server....
PROBLEM: If you have opened and closed an email attachment in the email preview of the MailStore Outlook Add-in once, attempting to open the same attachment again may result in the attachment being shown as _write-protected_ in its client application (e.g...
PROBLEM: After starting Outlook 2013 the error message "A problem was detected with an add-in and it has been disabled." appears and the MailStore Outlook Add-in is disabled. The add-in is listed afterwards in the "Disabled Add-ins" section under "These a...
PROBLEM: While trying to access the archive, the error message "The operation has been canceled due to restrictions in effect on this computer" appears. The error report may also contain the following message: "MailStore is unable to open a web page in Mi...
PROBLEM: Opening the MailStore archive by using the MailStore Outlook Add-in, leads into an unresponsive Outlook. SOLUTION: Usually one of the following reasons are responsible for this problem: * If the MailStore Server is unreachable it may ta...
PROBLEM: Although the installation of MailStore's Outlook Add-in was successful, it is not displayed in Outlook. SOLUTION: This can happen due to various reasons: * Check whether the MailStore Outlook Add-In is listed in _Outlook Options_ > _Add-Ins_...
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