Knowledgebase : EN > Archiving
   

QUESTION: Can self-destructive/confidential emails be archived by MailStore Software?   ANSWER: Sender of this email: The original sent email can be fully archived Recipient of this email: The actually received email cannot be archived, but the ...
Symptom/Problem: During user synchronization appears the error message: _Requesting Microsoft Graph API token failed: AADSTS70002: Error validating credentials. AADSTS50012: Invalid client secret is provided._ Root Cause: A "Service Principal" is req...
QUESTION: Why are flagged emails never deleted by MailStore? ANSWER: Flagged emails may play an important role for a user. There can be tasks, deadlines or workflows linked to a flagged email. To not impede these workflows, flagged emails are never dele...
PROBLEM: When archiving from Thunderbird the archive content does not match the Thunderbird profile content. BACKGROUND: Thunderbird does not have an API, that can be used to acces the profiles and accounts. MailStore has to search for the profile direc...
SYMPTOM/PROBLEM: E-mails to MDaemon mailing lists are not archived into every users' archive, that are member of these mailing lists. ROOT CAUSE: MDaemon does not write e-mail message headers that are requierd by MailStore to file in these e-mail correc...
PROBLEM: When archiving an Outlook profile, not all mails of the mailbox are being archived; instead only messages of the last month or the last year are being archived. ANSWER: Outlook can be configured to use the Exchange-Cache-Mode. Outlook then ...
PROBLEM: When using "Send as" with the email address of a distribution group, a mail contact or a linked mailbox as sender, the sent emails are not copied into the journal mailbox if Exchange standard journaling is used. Consequently, with journal archivi...
PROBLEM: While archiving email from a Microsoft Exchange Server 2013 an _EWS error "The SMTP address has no mailbox associated with it" _with failure code_ ErrorNonExistentMailbox _occurs. SOLUTION: The cause of this problem is a bug in Microsoft Exchan...
PROBLEM: While archiving email from a Microsoft Exchange server or Office 365 the following error occurs: _Microsoft Exchange Server was unable to complete the task. Details: The specified object was not found in the store. EWS Error Code: ErrorItemNotF...
PROBLEM: If you archive Exchange mailboxes, disposition notifications ("Your message was deleted without being read") are sent to the sender of the emails being archived. SOLUTION: This behavior of an Exchange Server can occur if you define a deletion ru...
PROBLEM: When archiving the journaling mailbox of an Microsoft Exchange Server 2013, MailStore Server stores emails from the Managed Availability health monitoring probe with the email addresses "HealthMailbox@domain.local" and "inboundproxy@inboundproxy....
PROBLEM: While archiving email from a Microsoft Exchange server or Office 365 the following error occurs: _Microsoft Exchange Server was unable to complete the task. Details: The message exceeds the maximum supported size. EWS Error Code: ErrorMessageSiz...
PROBLEM: While archive email from a Microsoft Exchange server an EWS error with error code _ErrorVirusDetected_ occurs. SOLUTION: An Exchange integrated anti-virus software prevents the delivery of the requested message to MailStore. Therefore the email...
PROBLEM: When selecting an Outlook profile to archive the error message "The profile name is not valid. Enter a valid profile name" appears. SOLUTION: Outlook profile names are read directly from the Windows Registry. Microsoft doesn't document the Regi...
PROBLEM: No blind carbon copy (BCC) information available in archived emails. SOLUTION: Due to the nature of the BCC header, most email servers resolve the information contained in the BCC header at an very early stage of processing the message and ...
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PROBLEM: While archiving email from a Microsoft Exchange server an _EWS _error code _ErrorMimeContentConversionFailed_ occurs. SOLUTION: This kind of Exchange internal server error is caused by an internal Exchange function that is not able to convert a...
PROBLEM: While archiving IMAP mailboxes the error _unable to parse server response_ occurs. SOLUTION: Although this error message is generic, some IMAP server related issues and solutions are known: * MDAEMON: Sometimes the MDaemon server just r...
PROBLEM: During execution of the archiving process, MailStore Server reports _Archiving not possible: not all archive stores are available or no archive store is set to "Archive Here"._  No emails are archived. SOLUTION: MailStore Server cannot find an ...
PROBLEM: While trying to access a Microsoft Exchange mailbox or during archiving, an _HTTP 500 (Internal Server Error)_ or _EWS 500 (Internal Server Error)_ error occurs. SOLUTION: HTTP 500 or EWS 500 errors are very unspecific errors, indicating an int...
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