Knowledgebase : EN > Archiving
QUESTION:
Can self-destructive/confidential emails be archived by MailStore
Software?
ANSWER:
Sender of this email: The original sent email can be fully archived
Recipient of this email: The actually received email cannot be
archived, but the ...
Symptom/Problem:
During user synchronization appears the error message:
_Requesting Microsoft Graph API token failed: AADSTS70002: Error
validating credentials. AADSTS50012: Invalid client secret is
provided._
Root Cause:
A "Service Principal" is req...
QUESTION: Why are flagged emails never deleted by MailStore?
ANSWER: Flagged emails may play an important role for a user. There
can be tasks, deadlines or workflows linked to a flagged email. To not
impede these workflows, flagged emails are never dele...
PROBLEM: When archiving from Thunderbird the archive content does not
match the Thunderbird profile content.
BACKGROUND: Thunderbird does not have an API, that can be used to
acces the profiles and accounts. MailStore has to search for the
profile direc...
SYMPTOM/PROBLEM: E-mails to MDaemon mailing lists are not archived
into every users' archive, that are member of these mailing lists.
ROOT CAUSE: MDaemon does not write e-mail message headers that are
requierd by MailStore to file in these e-mail correc...
PROBLEM:
When archiving an Outlook profile, not all mails of the mailbox are
being archived; instead only messages of the last month or the last
year are being archived.
ANSWER:
Outlook can be configured to use the Exchange-Cache-Mode. Outlook then
...
PROBLEM: When using "Send as" with the email address of a distribution
group, a mail contact or a linked mailbox as sender, the sent emails
are not copied into the journal mailbox if Exchange standard
journaling is used. Consequently, with journal archivi...
PROBLEM: While archiving email from a Microsoft Exchange Server 2013
an _EWS error "The SMTP address has no mailbox associated with it"
_with failure code_ ErrorNonExistentMailbox _occurs.
SOLUTION: The cause of this problem is a bug in Microsoft Exchan...
PROBLEM: While archiving email from a Microsoft Exchange server or
Office 365 the following error occurs:
_Microsoft Exchange Server was unable to complete the task. Details:
The specified object was not found in the store. EWS Error Code:
ErrorItemNotF...
PROBLEM: If you archive Exchange mailboxes, disposition notifications
("Your message was deleted without being read") are sent to the sender
of the emails being archived.
SOLUTION: This behavior of an Exchange Server can occur if you define
a deletion ru...
PROBLEM: When archiving the journaling mailbox of an Microsoft
Exchange Server 2013, MailStore Server stores emails from the Managed
Availability health monitoring probe with the email addresses
"HealthMailbox@domain.local" and "inboundproxy@inboundproxy....
PROBLEM: While archiving email from a Microsoft Exchange server or
Office 365 the following error occurs:
_Microsoft Exchange Server was unable to complete the task. Details:
The message exceeds the maximum supported size. EWS Error Code:
ErrorMessageSiz...
PROBLEM: While archive email from a Microsoft Exchange server an EWS
error with error code _ErrorVirusDetected_ occurs.
SOLUTION: An Exchange integrated anti-virus software prevents the
delivery of the requested message to MailStore. Therefore the email...
PROBLEM: When selecting an Outlook profile to archive the error
message "The profile name is not valid. Enter a valid profile name"
appears.
SOLUTION: Outlook profile names are read directly from the Windows
Registry. Microsoft doesn't document the Regi...
PROBLEM: No blind carbon copy (BCC) information available in archived
emails.
SOLUTION: Due to the nature of the BCC header, most email servers
resolve the information contained in the BCC header at an very early
stage of processing the message and ...
(1) YAHOO MAIL SETTINGS REGARDING MAILSTORE
IMAP is the best way to connect your Yahoo Mail account to a desktop
mail client or mobile app. It allows 2-way syncing, which means
everything you do remotely is reflected in your Yahoo Mail account no
matter...
PROBLEM: While archiving email from a Microsoft Exchange server
an _EWS 500 (Internal Server Error)_ with error
code_ErrorMimeContentConversionFailed_ occurs.
SOLUTION: This kind of Exchange internal server error is caused by an
internal Exchange functi...
PROBLEM: While trying to archive a Google Mail mailbox the following
error message occurs:
Application-specific password required:
http://www.google.com/support/accounts/bin/answer.py?answer=185833
SOLUTION: You have enabled 2-step authentication for y...
PROBLEM: Setting up an IMAP archiving profile for Google Mail accounts
with a configured automatic deletion rule in MailStore, does not
delete emails from the Google Mail mailboxes but instead removes all
labels and adds the "Deleted" label to the message...
PROBLEM: An existing archiving task, which was executed successfully
before, fails with the following error message in the MailStore Server
debug log:
Object Reference not set to an instance of an object
SOLUTION: In most cases this error occur...
PROBLEM: While archiving a PST file (with Outlook 2007 SP2
installed), an access violation occurs:
Access violation at address xxxxxxxx in module 'mspst32.dll'. Read
of address xxxxxxxx
SOLUTION This error occurs due to a confirmed bug in the O...
PROBLEM: During the archiving process, an input/output error occurs.
The MailStore Server error log shows the following:
ERROR Server Exception: I/O-Error
SOLUTION: This error indicates a defective container file. To fix
this problem, please pr...
PROBLEM: While archiving IMAP mailboxes the error _unable to parse
server response_ occurs.
SOLUTION: Although this error message is generic, some IMAP server
related issues and solutions are known:
* MDAEMON: Sometimes the MDaemon server just r...
PROBLEM: While archiving Exchange 2003 mailboxes via the "archive
multiple mailboxes" function in MailStore Server, HTTP 404 errors are
reported in the debug log although authentication was successful.
SOLUTION: MailStore uses the WebDAV URL in the form...
PROBLEM: During execution of the archiving process, MailStore Server
reports _Archiving not possible: not all archive stores are available
or no archive store is set to "Archive Here"._ No emails are
archived.
SOLUTION: MailStore Server cannot find an ...
AFFECTED: MailStore Server 6
PROBLEM: After finishing the set up of a new archiving profile the
error _User not found_ occurs.
SOLUTION: Please use only lower case character in your user name for
logging into MailStore Server.
PROBLEM: While trying to access a Microsoft Exchange mailbox or during
archiving, an _HTTP 500 (Internal Server Error)_ or _EWS 500 (Internal
Server Error)_ error occurs.
SOLUTION: HTTP 500 or EWS 500 errors are very unspecific errors,
indicating an int...