Knowledgebase : EN > MailStore Server
   

PROBLEM 1: The service does not start and you will see the error "A Specified Logon Session Does Not Exist. It may already have been terminated." in the windows event log or MailStore debug log. PROBLEM 2: The SSL/X509 certificate cannot be selected in ...
PROBLEM: A MailStore database file residing on a network share cannot be opened. The following errors appear in the eventlog: _The Master-Database in cannot be opened. Unable to close database file MailStoreMaster.fdb _Unable to open dat...
PROBLEM: A database cannot be loaded due to the following error: "A database error has occurred. Code: 335544381. Details: Implementation limit exceeded" SOLUTION: The database has to be repaired with the included Firebird tools. No e-mails will be lost...
Should any problems accessing the MailStore Server files on the network share occur when using the startup script method, the net command must be executed manually to retrieve the underlying error message. As the MailStore Server process is executed in ...
Navigation
Remote Support

Please download our TeamViewer client in order to allow the MailStore support team a one-time only access to your system.

Premium Support

If your MailStore Server license includes Premium Support or you are using the MailStore Service Provider Edition, you are entitled to get in touch with our support team directly via phone.

International:

+49-2162-5029912

USA:

+1-800-747-2915