Knowledgebase : EN > MailStore Server
   

MailStore Server runs as the _nt authoritysystem_ account and therefore network resource requests initiated by MailStore are processed in that context rather than from your user account. Although you can see a share as an administrator this does not guar...
PROBLEM: A MailStore database file residing on a network share cannot be opened. The following errors appear in the eventlog: _The Master-Database in cannot be opened. Unable to close database file MailStoreMaster.fdb _Unable to open dat...
PROBLEM 1: The service does not start and you will see the error "A Specified Logon Session Does Not Exist. It may already have been terminated." in the windows event log or MailStore debug log. PROBLEM 2: The SSL/X509 certificate cannot be selected in ...
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Remote Support

Please download our TeamViewer client in order to allow the MailStore support team a one-time only access to your system.

Premium Support

If your MailStore Server license includes Premium Support or you are using the MailStore Service Provider Edition, you are entitled to get in touch with our support team directly via phone.

Phone:

+49 2162 50299-12

USA:

+1 800 747 2915