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Error message: The server does not support the control. The control is critical.
Posted by Björn Meyn on 27 Nov 2013 10:00

Problem: You cannot synchronize with a generic LDAP server even though the parameters are entered correctly in MailStore Server. Instead, the following error message is shown:
MailStore Server was unable to retrieve a list of users from Directory Services. The server does not support the control. The control is critical.

Cause: The generic LDAP server does not support the "LDAP Control Extension for Simple Paged Results Manipulation" according to RFC 2696. This feature, which returns LDAP search results page-wise from the server, must be supported in order to synchronize with MailStore Server.

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