The search for a specific email domain does not return any results
Posted by on 6 May 2024 11:34

Problem: Searching MailStore Client or MailStore Web Access for or does not return any results although emails have been received from that domain.

Solution: The MailStore search only returns results when searching for complete words. Because an email domain is considered to be a partial word, placeholders such as the asterisk symbol have to be used. MailStore's search engine uses such placeholders to search for specific substrings. For example, can be used to retrieve all emails of a domain without having to filter a specific top level domain.

In the example above, searching for * or * will return the expected results.

Additional information about the MailStore search is available in the MailStore manual.

Article-ID: KB20121129-0-EN (Deutsche Version)

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