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MailStore Server does not start automatically or shuts itself down
Posted by Daniel Weuthen on 29 Nov 2012 11:20

Problem: MailStore Server does not start automatically after a reboot and sometimes shuts down after running for some time.

Solution: There are two workarounds for this problem:

Workaround 1

In the Windows service manager, open the Properties of the MailStore Server service. Click on the Recovery tab and make the following adjustments:

  • First failure: "Restart the Service"
  • Second failure: "Restart the Service"
  • Reset fail count after "1" days
  • Restart service after "1" minutes

The service should not stop more then twice a day.

Workaround 2

Increase the timeout value for the Service Control Manager in the system registry. Please proceed as follows:

  • Start the Registry Editor by executing Regedit.exe.
  • To change the value of the ServicesPipeTimeout DWORD to 60000, please follow these steps:
    • Locate and open the registry key:
      \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
    • Right-click on the DWORD value of ServocesPipeTimeout and select Modify.
    • Click on Decimal.
    • Enter 60000 and click OK.
  • If the ServicesPipeTimeout value is not available, add a new DWORD value and set its value to 60000.

The new DWORD value corresponds to 60000 milliseconds and is equivalent to 60 seconds or one minute. Please note that this change does not take effect until the computer is restarted.

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