Knowledgebase
MailStore SPE: How to detect failed license-reporting?
Posted by Michael Pelzer on 4 Feb 2021 17:40

How to detect failed license reporting?


Option 1:
In the SPE Management Console you will receive the following message if the reporting was not successful for more than three days in a row:




Option 2:

If the email settings (SMTP Settings) are configured in the SPE, you will receive the following email:




If you have not configured the email settings, you will receive the following warning in the dashboard:




To configure the email settings, please use our SPE help article:
https://help.mailstore.com/en/spe/Management_Console_-_General


Option 3:
You can use the API-Request "GetServiceStatus" to automatically receive this information, for example to use in your Monitoring Solution:




Which requirements need to be met in order to carry out successful license reporting?

- Make "my.mailstore.com" accessible via HTTPS for the MailStore SPE Management Server.

To do this, please use our SPE help article:
for the Single Server Mode: https://help.mailstore.com/en/spe/Firewall_Configuration_for_Single_Server_Mode
for the Multi Server Mode: https://help.mailstore.com/en/spe/Firewall_Configuration_for_Multi_Server_Mode

- Furthermore, the correct time and timezone need to be configured for the MailStore SPE management server.



Article-ID: KB20210204-0-EN (Deutsche Version)

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