Knowledgebase
Flagged emails are not deleted
Posted by Lars Godesberg on 9 Feb 2018 09:05

Question: Why are flagged emails never deleted by MailStore?

Answer: Flagged emails may play an important role for a user. There can be tasks, deadlines or workflows linked to a flagged email. To not impede these workflows, flagged emails are never deleted by MailStore. The user has to remove the flag before MailStore is able to delete the email. However, flagged emails will be archived, unless there is a filter excluding the email otherwise. In case the flag of an already archived email is removed in the mailbox, the email may get deleted if there is an deletion rule covering that email.


Article-ID: KB20171010-0-EN (Deutsche Version)

(6 vote(s))
Helpful
Not helpful

Navigation
Remote Support

Please download this TeamViewer client in order to allow the MailStore support team a one-time only access to your system.

Got Premium Support?

If your MailStore Server license includes Premium Support or you are using the MailStore Service Provider Edition, you are entitled to get in touch with our support team directly via phone.

International

+49 2162-5029912

Phone (USA)

800-747-2915