E-mails exported into the filesystem do not have a descriptive name
Posted by Lars Talaschus on 25 Feb 2016 14:46

Problem: E-mails exported into the filesystem as EML or MSG files do not have a descriptive expression but only an internal ID as a name, therefore their content cannot be deduced from the filenames.

Solution: Export or move the e-mails in a directory which is indexed by Windows Search. You can then enable additional columns in Windows Explorer like BCC addresses, BCC names, CC addresses, CC names, From addresses, From names, Date Sent, Date received, To addresses, To names and Subject to identify the e-mail message.

User folders are indexed by Windows Search by default.

On the computers where Lync/Skype for Business is installed, indexing of MSG files might not work and e-mails should be exported in EML format then.


Article-ID: KB20160225-0-EN

(2 vote(s))
Not helpful

Remote Support

Please download this TeamViewer client in order to allow the MailStore support team a one-time only access to your system.

Got Premium Support?

If your MailStore Server license includes Premium Support or you are using the MailStore Service Provider Edition, you are entitled to get in touch with our support team directly via phone.


+49 2162-5029912

Phone (USA)