Problem: Opening the MailStore archive by using the MailStore Outlook Add-in, leads into an unresponsive Outlook.

Solution: Usually one of the following reasons are responsible for this problem:

• If the MailStore Server is unreachable it may take up to 60 seconds until the error message occurs. In that case wait for the error message and reconfigure the connection settings of the MailStore Outlook Add-in if necessary. Adjusting the firewall settings may also be necessary.

• If an error occurred and the error message lost the focus (e.g. by clicking into the area outside of the message box), there is no way to put the message box into the foreground any more. In that case you will need to kill the Outlook.exe process by using the Windows task manager.

Article-ID: KB20121128-2-EN (Deutsche Version)