Knowledgebase
Outlook is not responding
Posted by Daniel Weuthen on 28 Nov 2012 19:52

Problem: Opening the MailStore archive by using the MailStore Outlook Add-in, leads into an unresponsive Outlook.

Solution: Usually one of the following reasons are responsible for this problem:

  • If the MailStore Server is unreachable it may take up to 60 seconds until the error message occurs. In that case wait for the error message and reconfigure the connection settings of the MailStore Outlook Add-in if necessary. Adjusting the firewall settings may also be necessary.
  • If an error occurred and the error message lost the focus (e.g. by clicking into the area outside of the message box), there is no way to put the message box into the foreground any more. In that case you will need to kill the Outlook.exe process by using the Windows task manager.
(2 vote(s))
Helpful
Not helpful

Navigation
Remote Support

Please download this TeamViewer client in order to allow the MailStore support team a one-time only access to your system.

Got Premium Support?

If your MailStore Server license includes Premium Support or you are using the MailStore Service Provider Edition, you are entitled to get in touch with our support team directly via phone.

International

+49 2162-5029912

Phone (USA)

800-747-2915