The Outlook Add-In throws the error CONTROL_NOT_FOUND
Posted by on 14 May 2019 16:16
Problem: The MailStore Outlook Add-In throws the error CONTROL_NOT_FOUND.
1: This problem may occur, when you are still using a MailStore Server version < 8 and Outlook 2013.
Solution: Upgrade to MailStore Server 8 or later.
2: This problem also may occur, when the Add-In is not able to connect itself to the "Web"-toolbar.
When this does not resolve the problem, close Outlook, delete or move the file outcmd.dat. This file contains the toolbar configuration, therefore your settings also will be reset after this step.
Location of outcmd.dat:
Afterwards restart Outlook.
Article-ID: KB20150127-0-EN (Deutsche Version)